SFI Pro Inspection Reports:

• Honest, unbiased, technical inspection reports
• Professionally written inspection reports completed within 48 hours of conducting physical site inspection
• High resolution evidence photographs provided
• Industry standard reference materials provided with inspection report to support inspection findings as needed
• Detailed field testing results outlined as applicable
• Proposed Resolution of issue provided to the requester with every report

SFI Pro Inspection Management System:

• State-of-the-art online inspection management system.
• Automatic email notification system provides continuous updates to all parties at each status change of every request
• Online storage of all inspection reports
• Progressive user management system which allows all users to update and maintain their own profile information
• Easy to use instant email communication between the requester, SFI Pro Service Representatives and/or the inspector within each request
• Absolute transparency of communications and inspection status in every inspection request

SFI Pro Inspectors:

• Selected for their professionalism, integrity and commitment to maintaining ethical standards in third party inspection reporting
• Certified by the most recognized certifying organizations 
• Versed in the latest Technology, Field Testing Standards and Inspection Procedures
• Focus on inspecting only the issue communicated by the requestor
• Execute and report on findings without bias
• Available (via email) to answer questions regarding report details as needed

SFI Pro Customer Care:

• First contact with the ‘end user’ is made within *2 hours of receipt of inspection request by SFI Pro Admin (*during business hours)
• Committed to excellence in customer care
• Committed to maintaining a true third party relationship with customers and inspectors
• Trained in resolution management specific to delicate customer situations
• Provides assurance to our “customers’ customer” that resolution is imminent
• Professionally sets expectations for each consumer
• Manages communication between all parties to avoid any delays in the process
• Ensures that every request is handled with urgency all the way to completion

Additional Services Available upon request:

• Laboratory Testing
• Moisture testing
• Court testimony
• Depositions
• Second Opinions
• Material inspections conducted at customers facility
• Commercial Pre-Installation site inspections/testing
• Commercial inspections